Customer service is super important. It’s the key ingredient of the overall experience your customers have with your brand. The better this experience is, the happier your customers are! But, what’s the real situation now with customer service among European B2Bs?
In this webcast SuperOffice together with Customer Trends present the key findings from the Customer Service Report for European B2B.
- What challenges are European B2Bs facing today?
- How do they measure their customer service efforts?
- What tools are they using now and plan to use in the future?
- How is customer service affected by the latest technologies?
- How do they use customer service to build long-lasting relationships with customers?
- What trends must European B2Bs be aware of today, in order to build strong customer relationships tomorrow?
You’ll meet the three experts:
Sandra Ugland – Senior Consultant, SuperOffice Norway
Fredrik Selander – CMO, SuperOffice
Bjarte Lyssand – Senior Consultant & Partner, CustomerTrends