A study of today’s practices and tomorrow’s trends
We’ve decided to take a closer look at the state of customer service for European B2Bs and analyze:
- What challenges are European B2Bs facing today?
- How do they measure their customer service efforts?
- What tools are they using now and plan to use in the future?
- How is customer service affected by the latest technologies?
- How do they use customer service to build long-lasting relationships with customers?
- What trends must European B2Bs be aware of today, in order to build strong customer relationships tomorrow?